Delivery
Shipping & delivery
We ship Australia-wide. All prices shown at checkout already include GST, so there are no surprise bills on arrival.
1. Delivery options
| Standard | Express | |
|---|---|---|
| Speed | 2–4 business days | 1–2 business days |
| Cost | $12 flat · FREE over $150 | Available at checkout |
| Tracking | Tracking email on dispatch | Fully tracked |
| Coverage | Australia-wide | Australia-wide |
| Best for | Planned, no-rush orders | When you need it quickly |
Delivery times begin once payment clears and the parcel is dispatched (within one business day).
2. Order processing
Once payment clears, every order is reviewed by our clinical team before it is prepared and dispatched, typically within one business dayfrom our Australian fulfilment centre. Orders placed during weekends or public holidays are processed on the next business day. Once your payment clears you'll receive an order confirmation by email; a second email follows at dispatch.
3. Tracking your order
Every parcel is sent with tracking. As soon as your order leaves us you'll receive a shipping confirmation email containing your tracking number, which you can follow on the courier's website — most carriers show the first scan within 24 hours. You can also check progress anytime via our order tracking page or by messaging our team on WhatsApp.
4. Delivery requirements & address accuracy
Some deliveries may require a signature on arrival, depending on the courier and destination. Please make sure your shipping address is complete and accurate before finishing checkout — including apartment numbers, postcodes and any delivery instructions. We cannot accept responsibility for parcels delayed or returned because of incomplete or incorrect address information, and re-delivery to a corrected address may carry an additional charge. If you spot an address mistake after ordering, contact us immediately — we can usually correct it before dispatch.
5. Delivery delays
The delivery times above are reliable guidelines, not guaranteed dates. Occasionally parcels take longer because of customs checks, severe weather, public holidays, courier disruptions or seasonal peaks (December especially). If your parcel is running past its window, check the tracking link first — most “late” parcels are moving and arrive a day or two later. Still concerned? Message us and we'll chase the courier for you.
6. Lost or missing parcels
If your order hasn't arrived within the expected timeframe and the tracking hasn't updated, contact our support team on WhatsApp or email. We'll open an investigation with the courier straight away; once it completes, we'll resolve it with a replacement shipment or another appropriate solution. Please don't place a duplicate order while an investigation is running — message us first and we'll confirm the fastest fix.
7. Damaged deliveries
In the rare case a parcel arrives damaged, photograph the outer packaging and contents and send the photos to our support team within 48 hoursof delivery. We'll investigate with the courier and arrange a replacement or resolution — sealed medicine blisters inside are usually unharmed, but we'll always check with you first.
8. GST & pricing
All prices shown at checkout are in AUD and already include GST — there are no import duties or additional customs bills to worry about on a domestic Australian order.
9. Discreet packaging
Every order ships in plain, unbranded outer packaging with no indication of the contents. Sender details stay confidential — neither the box nor your bank statement reveals what you ordered (use only your order reference as the payment reference).
10. Questions about delivery?
Our team answers 7 days a week: email [email protected] or message us on WhatsApp / Telegram — we typically reply within minutes.